Your satisfaction is important to us.
Returns
You may request a return within 7 days of receiving your order if the item is damaged, defective, or you received the wrong product.
To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.
Non-Returnable Items
For health, hygiene, and safety reasons, opened or used health and personal care products cannot be returned unless they are defective or delivered in error.
Refunds
Once your returned item has been inspected and approved, your refund will be processed within 5 to 10 business days using the original payment method.
Exchanges
If you receive a damaged or incorrect item, we will replace it at no additional cost.
How to Request a Return
Please contact our customer support team with your order number, a description of the issue, and clear photos if applicable.
Policy Notice
BrightLife reserves the right to decline return requests that do not meet the conditions outlined in this policy.